RETURN & EXCHANGE POLICY

Effective Date: February 21, 2025

At BUBBIMAGICNIE, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we are happy to offer you the option to return or exchange the item in accordance with the following policy. By purchasing from our website https://bubbimagicnie.com, you agree to the terms outlined below.

1. RETURN & EXCHANGE PERIOD

We accept returns and exchanges within 30 days of the delivery date for most products, with the following conditions:

  • The item must be unused, unworn, and in original condition.
  • The product must be in its original packaging with all tags and labels intact.
  • Personalized, engraved, or final sale items are not eligible for return or exchange.

2. HOW TO INITIATE A RETURN OR EXCHANGE

To initiate a return or exchange, please follow these steps:

  1. Contact us at info@bubbimagicnie.com within 30 days of receiving your order.
  2. Provide your order number, the item you wish to return or exchange, and the reason for the return.
  3. We will respond with detailed instructions on how to return the item to our warehouse.

3. SHIPPING FEES

  • Return Shipping: Customers are responsible for the return shipping costs, unless the return is due to a defective item or an error on our part (e.g., incorrect product shipped).
  • Exchange Shipping: If you are exchanging an item for a different style, size, or color, you will need to pay for the shipping of the new item.

We recommend using a trackable shipping service to return items to ensure that the product is safely returned to us. We are not responsible for items lost or damaged in transit.

4. REFUND PROCESS

  • Refunds will be issued to the original payment method once we receive and inspect the returned item.
  • Processing Time: Refunds will typically be processed within 7-10 business days after we receive your returned item.
  • Shipping fees are non-refundable, and restocking fees may apply in some cases, depending on the condition of the returned product.

5. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact us immediately at info@bubbimagicnie.com. We will offer a full refund or replacement of the damaged product at no extra cost to you. Please send us photos of the damaged item along with your order number for faster processing.

6. EXCLUSIONS

Please note that the following items are non-returnable and non-exchangeable:

  • Personalized or engraved items
  • Final sale items (items marked as clearance or on sale with no return policy)
  • Gift cards
  • Items not in their original condition, damaged or missing parts for reasons not due to our error

7. INTERNATIONAL RETURNS

For international orders, the return process is the same, but customers are responsible for the return shipping costs and any customs duties or taxes associated with the return.

8. CUSTOMER SUPPORT

If you have any questions or need assistance with your return or exchange, please don’t hesitate to reach out to our customer support team at:

📧 Email: info@bubbimagicnie.com
📞 Phone: (660) 679-4258
🌐 Website: https://bubbimagicnie.com